[ { "id": 66368, "ticket_id": 3122, "type_id": 1, "sender_id": 1, "from": "XX", "to": "XX", "cc": "XX", "subject": "XX", "reply_to": null, "message_id": "XX", "message_id_md5": "XX", "in_reply_to": "XX", "content_type": "text/html", "body": "", "internal": false, "preferences": { "subtype": "reply", "email_address_id": 7, "delivery_retry": 1, "delivery_channel_id": 24, "delivery_status_message": null, "delivery_status": "success", "delivery_status_date": "2026-09-25T10:55:51.214Z" }, "updated_by_id": 77, "created_by_id": 77, "origin_by_id": null, "created_at": "2026-09-25T10:55:48.201Z", "updated_at": "2026-09-25T10:55:51.215Z", "detected_language": null, "ai_stored_result_ids": [], "attachments": [], "body_rendering_error": false } ]